International Orders:Due to certain regulations with our brands, we may not be able to ship your order internationally. Please contact us directly for a quote, since our ordering system does not have international ordering capabilities.
- Any new product, with the exception of software, may be returned within 14 days of the purchase date, so long as the equipment and packaging are in “as new, unopened” condition. All returns are subject to a 25% restocking fee.
- “As new” means that all returns inside the 14 day period should be unopened and undamaged and in their original packaging with all accessories and documentation included. Products must NOT be installed, mounted, or configured. The original packaging must be unmarked. No postmarks or labels may be on the original product box(es).
- Special orders, custom built items and software may not be returned.
- Shipping costs are non-refundable.
- Return items must be properly packaged in a shipping carton, insured, and shipped by a method that offers delivery verification.
- No refunds, exchanges, or store credits will be issued after the 14 day period.
- After the 14 day period products may be returned for warranty repair/replacement only, directly to the Manufacturer of the same product.
- There will be NO refund, return or replacement if the user damages the equipment due to the wrong voltage applied to the system, reverse polarity, power surge or lightning.
Return Merchandise Authorization (RMA)
A Return Merchandise Authorization (RMA) number must be obtained for all returns. Please see the RMA Help Section prior to the return of any merchandise for instructions on how to return your order. Any Products returned to us without an RMA will be rejected and/or sent back to you at your cost and expense. An RMA number is only valid for 7 days. ApexCCTV does not pay the return shipping cost for defective merchandise. Defective merchandise must be returned to the original manufacturer for direct replacement and not to our location.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.